![]() ![]() Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.Salah satu pelayanan yang sering dijumpai ialah pelayanan direstoran. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal. nilai tersendiri bagi kepuasan pelanggan. Dalam bisnis jasa, memberikan kepuasan kepada pelanggan adalah kunci utama untuk mencapai keberhasilan, dalam proses pelayanan kepada pelanggan perusahaan harus memberikan pelayanan yang dinginkan oleh pelanggan. ![]() ![]() Policy for Journals That Offer Open AccessĪuthors who publish with this journal agree to the following terms: Pendapat kedua, menyatakan bahwa pengaruh kepuasan terhadap loyalitas pelanggan bervariasi secara sistematis, bergantung pada karakteristik pelanggan (Mittal & Sheth, 2001).
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